Shopping Instructions & Shipping Information

Click here for Shipping Calculator

• How to Purchase Products? Add products to Shopping Basket by Clicking on "ADD TO CART" button. Products stay in the basket till you Checkout or Exit. You can View, Change Quantity, or Delete products in Shopping Basket anytime by clicking on "Shopping Basket". When you are done shopping, Click on "Checkout". This will take you to checkout procedure where you can input your order information: Billing, Shipping, Credit Card,..etc. Once you complete your order, an invoice will be emailed to you.

• Prices: Prices are subject to change without notice. Prices listed on our web site do not include shipping charges.

• Credit Cards: We accept Major Credit Cards: Visa, MasterCard, American Express, and Discover and we accept PayPal. To protect against fraud, we only ship to Credit Card's billing address.

• Ground or Air Shipments by FedEx (USA Domestic):
  • Ground & Ground Home Delivery- Transit Time: 2 to 7 business days. Ground Home Delivery must be selected for all residential orders.
  • Next Day- Transit Time: 1 business day
  • 2nd Day- Transit Time: 2 business days
  • Express Saver- Transit Time: 3 business days
  • Truck: Some Large or Heavy products (example furniture) will ship only by Truck.
  • Orders received after 12:00PM EST will be processed next business day.
  • Products in stock will be shipped 24-48 hours after receipt of order.
  • Non-stock products will either drop ship from the manufacturer or you will be notified by email if the order is on back order and estimated ship date.
  • ** Business Days does not include weekends **. Example: If you place an overnight order on Friday at 2:00PM - if the order is in stock - it will ship on Monday for delivery on Tuesday.
• Shipping by Truck: Heavy or Large Products (example Furniture) that cannot ship by FedEx will ship by Truck. When you place an order for one of these products, "Checkout Page 2 of 3" will show "Unable to Calculate Shipping Charges". Upon receiving your order, we will send you a quotation for shipping charges by email. Your order will NOT be processed before receiving your approval for shipping charges by return email. You will get 2 charges on your credit card: One Charge for products price and the other charge for Shipping. You can obtain a freight quote before processing your order by calling customer service. Truck Delivery Options:
• Dock-to-Dock (Tailgate) Delivery: Truck drivers are required to bring the merchandise to the tailgate (end) of their vehicle. It is then the customer's responsibility to remove the merchandise from the truck. This is typically used for institutions with a Loading Dock.
• Lift Gate Option (offered at an additional fee): This is an added feature where the truck is equipped with a Lift Gate to lower the merchandise from the truck to the ground where the customer will take possession of the merchandise.
• Inside Delivery Option (offered at an additional fee): The driver will unload the product(s) from the truck (typically with a Lift Gate) and deliver inside the building (main entrance or common area). Drivers are not required to bring the merchandise to a specific room or carry the merchandise UP or Down the stairs.
• Commercial or Residential Delivery (Residential Delivery offered at an additional fee).
• Mixed Orders (Air/Ground and Truck): If you place an order that has products to ship by Air or Ground and other products to ship by truck. Our online system will ONLY calculate the shipping charges for the Air/Ground products. So the shipping charges showing on your invoice will NOT be for the full order, it will be for the Air/Ground products only. We will send you a freight quote for the Truck items in a separate email and will not process your order before getting your approval for all charges.

• Military Orders: Military Orders to APO or FPO addresses will ship by USPS Priority Mail Service (if the shipment meets the weight and size restrictions). Upon receipt of your order, we will send you an email with shipping charges and will NOT process your order before we get your approval. You will get 2 charges on your credit card: One Charge for product(s) price and the other charge for Shipping.

• International Orders: OUR WEB SITE DOES NOT ACCEPT ORDERS FROM INTERNATIONAL DESTINATIONS. However, we process international orders but this has to be entered manually (not through our web site). Minimum order= $400. We do not accept Foreign Credit Cards, we only accept US credit cards and we only ship to Credit Card's Billing Address. Wire Transfer is required for International orders. Customs duties, taxes, brokerage fees and any other expenses incurred at country of destination are to be paid by the customer. If the goods were not cleared from and returned back to our company, the customer is responsible for all costs associated with returning the goods. In some cases, our web site will take the order but will NOT calculate the shipping charges. "Checkout Page 2 of 3" will show "Unable to Calculate Shipping Charges". Upon receipt of the order, we will send you an email with shipping cost and payment instructions.

• Prescriptions/License: Several of the products listed on our web site are restricted for "sale by or on order of a physician". More Information on Prescriptions/License